RETURNS AND REFUND POLICY
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order within 14 days of receiving your order.
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Any products must be returned to us in good condition and in the original packaging so that the product is suitable for resale. All refunds will be paid within 14 days of receiving the returned product(s).
Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock.
If an item is delivered in a faulty or damaged condition, you have a 30-day right to reject which begins from the date of delivery. We will refund you the cost of returning the item, so a postage receipt from the courier should be kept as a record.
You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective.
You are also responsible for insuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address:
Provexis Natural Products Limited
2 Blagrave Street
Berkshire RG1 1AZ
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include the completed invoice.
Fix your return shipping label to the packaging. Make sure no other address labels are shown.
All customers have a right to cancel a contract (‘Contract’) in which they purchase merchandise (‘Products’) from us or withdraw their offer to purchase the Product(s) as applicable, at any time up to fourteen days from the date of your order being placed (‘The Cancellation Period’) unless we have specified the products as being non-returnable.
To cancel your order, you must inform us in writing before the expiry of the cancellation period. If you have already taken delivery of the order, you should return the product(s) to us. Unless the items being returned were delivered in error or the items were damaged or defective, you will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. As such, you should ensure that the product(s) are adequately insured. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us. Should the product(s) show signs of damage or tampering, we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 30 days of your notice of cancellation.
CHANGES TO YOUR ORDER
Should you wish to amend your order, you are able to do so if you have not received an email from us confirming that your order has been processed.
To change your order, please contact us via email firstname.lastname@example.org or call us on 07490 391888.
REFUNDS ON PROMOTIONAL OFFERS
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.