Terms and conditions

These Terms and Conditions and our Privacy and Cookies Policy govern your use of the Fruitflowplus website (Fruitflowplus.com site) and your relationship with Fruitflowplus.com ( Provexis plc, Provexis Natural Products Limited, we or us).

Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy and Cookies Policy, please do not register for or use the Fruitflowplus.com site.

Please note that to use any of the services provided on the Fruitflowplus.com site, you are required to register as an authorised user on the site.

The Fruitflowplus.com site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy and Cookies Policy.

By using the Fruitflowplus.com site you agree to be bound by these Terms and Conditions and our Privacy and Cookies Policy.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

AMENDMENTS

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Fruitflowplus.com site. The changes will apply to the use of the Fruitflowplus.com site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Fruitflowplus.com site and the online shop. If you continue to use the Fruitflowplus.com site after the date on which the change comes into effect, your use of the Fruitflowplus.com site indicates your agreement to be bound by the new Terms and Conditions.

REGISTRATION

To register with Fruitflowplus.com you must be over eighteen years of age.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

PASSWORD AND SECURITY

When you register to use the Fruitflowplus.com site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.

If Fruitflowplus.com has reason to believe that there is likely to be a breach of security or misuse of the Fruitflowplus.com, we may require you to change your password or we may suspend your account in accordance with the provisions outlined below.

STANDARD PROMOTION TERMS AND CONDITIONS

All time sensitive promotions are according to GMT timing only. This does not affect your Statuary Rights.

MULTIPLE PROMOTIONAL CODES / WEBSITE PROMOTIONS

In the rare event that a promotional code is used and a parallel running promotion offering a Free Product is apparent, the promotional code will always take priority and be applied onto the basket value ensuring the Free Product offer is no longer valid.

USING PROMOTIONAL CODES

A promotional code is redeemed by entering its code in the ‘basket’ in the online purchase process.

Your use of a promotional code indicates your agreement to be bound by these promotional code Terms and Conditions.

Promotional codes cannot be used in conjunction with each other or any other offer/discount listed on fruitflowplus.com.

Fruitflowplus.com reserves the right to withdraw or cancel a promotional code for any reason at any time.

CUSTOMER PROMOTION LIMITS

Any Fruitflowplus.com promotion feature will only be limited to one per customer unless otherwise stated.

DISTRIBUTION OF PROMOTIONAL CODES

Promotional codes are, and remain at all times, the property of Fruitflowplus.com.

The right to use a promotional code is personal to the original recipient and may not be transferred. No promotional code may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Fruitflowplus.com.

Where the redemption of a promotional code is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the promotional code. Excluded products and supplementary charges, such as delivery, gift wrap or postage & packing, shall not count towards a minimum spending requirement.

Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.

Where purchases are stated to be offered on a “VAT-free” basis, the prices of qualifying items will be reduced by the equivalent of VAT. At the current VAT rate of 20% this equates to a discount of 16.67%.

Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.

SECURITY AND FRAUD

When you use a promotional code you warrant to Fruitflowplus.com that you are the duly authorised recipient of the promotion and that you are using it in good faith.

If you redeem, attempt to redeem or encourage the redemption of promotional codes to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

If we reasonably believe that any promotional code is being used unlawfully or illegally we may reject or cancel any promotion code and you agree that you will have no claim against us in respect of any rejection or cancellation. Fruitflowplus.com reserves the right to take any further action it deems appropriate in such instances.

If we refuse a promotional code submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

LIMITATION OF LIABILITY

At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

All offers are subject to availability and while stocks last.

Fruitflowplus.com shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion code or any failure or inability of a customer or household to use a promotion code for any reason.

MISCELLANEOUS

We reserve the right to vary or terminate the operation of any promotional code at any time without notice.

The failure of Fruitflowplus.com to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Fruitflowplus.com reserves its rights in respect of these terms and conditions at all times.

Comments left by customers on product pages will be published only at the discretion of Fruitflowplus.com and may be published or removed at any time.

EXCLUDED SERVICES

The services provided by the Fruitflowplus.com site do not include the provision of computer or other necessary equipment to access the Fruitflowplus.com site. To use the fruitflowplus.com site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any  telephone or other costs that you may incur.

INTELLECTUAL PROPERTY

The content of the Fruitflowplus.com site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Fruitflowplus.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Fruitflowplus.com site without written permission from Fruitflowplus.com.

No licence is granted to you in these Terms and Conditions to use any trade mark of Fruitflowplus.com or its affiliated companies including, without limitation, the trade mark Fruitflow® .

LIMITATIONS

You may not use the Fruitflowplus.com site for any of the following purposes:

disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice

gaining unauthorised access to other computer systems

interfering with any other person’s use or enjoyment of the fruitflowplus.com site

breaching any laws concerning the use of public telecommunications networks

interfering or disrupting networks or web sites connected to the fruitflowplus.com site

making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Fruitflowplus.com reserves the right to refuse to post material on the Fruitflowplus.com site or to remove material already posted on the Fruitflowplus.com site.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

any claim by any third party that the use of the Fruitflowplus.com site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

any claim by any third party that the use of the Fruitflowplus.com site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and

any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Fruitflowplus.com site by you.

AVAILABILITY OF THE FRUITFLOWPLUS.COM SITE

Although Fruitflowplus.com aims to offer you the best service possible, Fruitflowplus.com makes no promise that the services at the Fruitflowplus.com site will meet your requirements. Fruitflowplus.com cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at enquiries@provexis.com and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Fruitflowplus.com site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Fruitflowplus.com will attempt to restore the service as soon as it reasonably can.

FRUITFLOWPLUS.COM’S RIGHT TO SUSPEND OR CANCEL YOUR REGISTRATION

Fruitflowplus.com may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Fruitflowplus.com site.

The suspension or cancellation of your registration and your right to use the Fruitflowplus.com site shall not affect either party’s rights or liabilities.

Paragraphs 9, 10 and 13 of these Terms and Conditions shall survive cancellation.

FRUITFLOWPLUS.COM’S LIABILITY

The Fruitflowplus.com site is provided by Fruitflowplus.com without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Fruitflowplus.com site provides content from other Internet sites or resources and while Fruitflowplus.com tries to ensure that material included on the Fruitflowplus.com is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.

Fruitflowplus.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Fruitflowplus.com site.

If Fruitflowplus.com is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

incompatibility of the Fruitflowplus.com site with any of your equipment, software or telecommunications links

technical problems including errors or interruptions of the Fruitflowplus.com site

unsuitability, unreliability or inaccuracy of the Fruitflowplus.com site

inadequacy of the Fruitflowplus.com site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Fruitflowplus.com site.

Nothing in this paragraph applies to Fruitflowplus.com liability in respect of products sold through the online store.

Nothing in these Terms and Conditions shall exclude Fruitflowplus.com liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

THIRD PARTY WEBSITES

As a convenience to Fruitflowplus.com customers, the Fruitflowplus.com site includes links to other web sites or material which are beyond its control.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

INTERNATIONAL USE

Fruitflowplus.com makes no promise that materials on the Fruitflowplus.com site are appropriate or available for use in locations outside the United Kingdom, and accessing the Fruitflowplus.com site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

EXPIRY DATE ON PAYMENT CARD

Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

USE OF COMMUNITY SITES

Each Community Site on the Fruitflowplus.com site (together the “Community Sites”) allows users to interact with each other via message boards, and other user forums. We advise you not to post or in anyway reveal any of your personal details on the Community Sites (for example, your address and telephone number).

You may not use the Community Sites for any of the following purposes:

disseminating any unlawful, harassing, libellous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;

transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”;

gaining unauthorised access to other computer systems;

interfering with any other person’s use or enjoyment of the Community Sites;

making or transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;

impersonating another person;

referring to specific website addresses outside of Fruitflowplus.com; or advertising

Fruitflowplus.com makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties.

You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of Fruitflowplus.com

You will be responsible for:

any claim by any third party that the use of the Community Sites by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

any claim by any third party that the use of the Community Sites by you infringes that third party’s copyright or other intellectual property rights of whatever nature;

any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Community Sites by you.

By submitting material you are granting Fruitflowplus.com a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

You will be responsible for our losses and costs resulting from your breach of these Community Sites terms and conditions.

MISCELLANEOUS

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Fruitflowplus.com ignores this, Fruitflowplus.com will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Fruitflowplus.com shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Should you have any queries, please do not hesitate to contact our Customer Services Team at enquiries@provexis.com

The www.fruitflowplus.com website is owned and operated by Provexis Natural Products Limited in England with company number 03864033 and whose registered office is at Prospect House 2 Blagrave Street Reading Berkshire RG1 1AZ United Kingdom.

If you have any queries please contact Customer Services at enquiries@provexis.com